Delete your account
You can ask us to delete your Northwood Game Haven account — the one you sign into in the Game Haven app and use for rewards at the register — along with the personal information attached to it. You do not need the app installed, and you do not need to sign in.
Ask us to delete it
Use the email address on the account. We will email you to confirm.
That's with us
We have emailed you a confirmation. A person here will deal with it within 30 days and email you again when it is done.
Nothing to do at your end. If you did not mean to send this, just reply to that email.
What gets deleted
- Your customer record — name, email address and phone number
- Your rewards balance and customer code
- Room bookings and event registrations held under that address
- Display names you have used in Karaoke Battle, Tabletop Trivia Night and Table-Hop Gaming
What we have to keep
Records of completed purchases — the receipt, what was bought and what it cost. We are required to keep those for tax and accounting, so they stay, with your personal details removed from them where we can. This is the same exception described in our privacy policy.
How long it takes
Within 30 days. In practice it is usually the next time somebody is at the desk.
Rather just email us?
That works too — write to stash@northwoodgamehaven.com from the address on the account and say you would like it deleted. You can also ask a Guru in person at 115 W Spring St, Chippewa Falls, WI 54729.
Inside the app
If you still have the Game Haven app, there is the same option under Rewards → Delete my account.