Terms & Conditions

§Ownership of This Website & App

• Who owns it. The gamehaven.guru website, including the domain name; the Game Haven app in every form, including the web app at gamehaven.guru/app and versions installed from an app store; the Game Companion tools and games; and all of their software, source code, databases, designs, layouts, screens, text, graphics, photographs, illustrations, logo and crest artwork, the Stash character, and other content (together, the “Platform”) are owned exclusively by Northwood Experiences LLC, a Wisconsin limited liability company. The names Northwood Game Haven, Game Haven, The Haven, Haven Rewards, The Raft and The Holt, and the trademark rights in them, belong to ECCentric LLC; they appear on the Platform with its permission. The Platform is protected by United States and international copyright, trademark, patent, trade-secret and other laws. All rights not expressly granted are reserved.
• How Northwood Game Haven uses it. ECCentric LLC does business as Northwood Game Haven and runs the café, the shop, the event rooms and Haven Rewards. ECCentric LLC uses the Platform under a limited, non-exclusive, non-transferable license from Northwood Experiences LLC. That license, and every use Northwood Game Haven makes of the Platform, is entirely at Northwood Experiences LLC’s discretion: Northwood Experiences LLC may change, limit, suspend or end it at any time, for any reason or no reason, and may change, suspend or discontinue any part of the Platform at any time.
• No transfer of ownership. Nothing in these Terms, on the Platform, or in any dealing between Northwood Experiences LLC and Northwood Game Haven transfers or grants any ownership interest in the Platform to Northwood Game Haven, to you, or to anyone else. The only rights you receive are the limited permissions in Section 18 and Section 20.1, which Northwood Experiences LLC grants.
• Who “we” are in these Terms. Where these Terms say “NGH,” “we,” “us” or “our,” they mean Northwood Game Haven for its venue, services, bookings, purchases and Haven Rewards. Where these Terms deal with ownership of, rights in, or protection of the Platform, those rights belong to Northwood Experiences LLC, which may enforce them directly as an intended third-party beneficiary of these Terms.
• Permissions & notices. Requests to use any part of the Platform, and notices of claimed infringement, go to Northwood Experiences LLC, 115 W Spring St, Chippewa Falls, WI 54729, at northwoodexperiences@gmail.com. Questions about visits, bookings, purchases or Haven Rewards go to Northwood Game Haven at stash@northwoodgamehaven.com.

1Acceptance & Eligibility

By entering NGH, reserving a space, or using our services you confirm that you have read, understood, and agree to these Terms & Conditions and any posted house rules. The person who submits a reservation ("Booking Host") is responsible for their entire party's compliance with these terms. Booking Hosts must be at least 18 years old. Anyone under 18 must be supervised as described in Section 12.

2Hours of Operation

"Normal business hours" means the hours NGH is open to the general public, as posted on our Google Maps / Google Business listing and/or on signage within or near Northwood Game Haven at 115 West Spring Street. Hours may change for holidays, private events, or seasonal reasons. Private room reservations may be available outside normal business hours; certain rules below (alcohol, outside food & drink) apply specifically during normal business hours.

3Conduct & Right to Refuse Service

We want NGH to be welcoming for everyone. Guests agree to:

• Treat staff, other guests, and our space with respect — no harassment, discrimination, threats, intimidation, or hate speech.
• Refrain from violence, vandalism, theft, or disruptive, unsafe, or unlawful behavior.
• Follow all reasonable staff instructions and posted rules.
• Supervise children and keep noise, mess, and activity within reasonable limits.

NGH reserves the right to refuse service, end a session or reservation, or remove any person who violates these terms or whose conduct we determine, in our reasonable discretion, to be unsafe, unlawful, or disruptive — without refund of fees and with potential forfeiture of the deposit.

4Drugs & Alcohol

• No illegal drugs. The use, possession, sale, or distribution of illegal drugs or controlled substances anywhere on NGH premises is strictly prohibited at all times.
• No alcohol during normal business hours. The consumption or possession of alcohol during NGH's normal business hours (as posted on Google Maps and/or on signage within or near Northwood Game Haven at 115 West Spring Street) is prohibited, except where NGH itself is licensed to and does serve alcohol under applicable law.
• Where alcohol is permitted outside of normal business hours (for example, certain private bookings or overnight suites with bar facilities), guests must be of legal drinking age (21+), drink responsibly, and comply with all applicable laws. NGH may refuse service and require removal of alcohol at its discretion.
• Guests who appear intoxicated or impaired may be refused service or asked to leave for everyone's safety.

5Outside Food & Drink

Because NGH offers in-house concessions and partner-restaurant dining, the following rules apply:

• No outside food or drink during normal business hours, except as expressly permitted below.
• Birthday cakes & celebration treats are always welcome — outside birthday cakes and similar celebration treats (e.g., cupcakes for a party) are permitted at any time, including during normal business hours.
• "Bring Your Own Food & Drink" add-on: During normal business hours, other outside food and non-alcoholic drink is permitted only if the "Bring Your Own Food & Drink" add-on ($40 per reservation) is purchased together with a room reservation.
• Outside alcohol is never permitted during normal business hours (see Section 4).
• Guests are responsible for cleaning up after any food or drink and for any allergies or dietary needs of their own party.

6Room Reservations & Pricing

• Bookable play spaces are The Holt, Stash's Den, and The Depths. Rates are $10/hour for the first 4 hours and $5/hour for each hour after, per room.
• The minimum length of a single booking is 4 hours, and the maximum is 8 hours.
• Rooms may be reserved nearly any time, including outside normal business hours, subject to availability and any blackout periods NGH sets for events or maintenance.
• The overnight gaming suites — The Lodge and The Adventurer's Rest — are not booked through the hourly system. Overnight stays are reserved separately via VRBO or in coordination with NGH staff; daytime and evening use of those same suites is booked as a Riverside Day Suite reservation under the terms immediately below.
• Recommended occupancy (most guests in the space at one time): The Holt 4–26, Stash's Den 2–18, The Depths 2–16. The Booking Host must state the maximum number of guests expected at one time, and NGH may limit a party that exceeds a room's safe capacity. Larger groups may reserve multiple rooms.
• Setup and wrap-up time. Every reservation includes a standard 15-minute buffer before and after the booked time for arrival, setup, decorating, and clean-up. If you need more time, note it in your booking request or coordinate with a Game Guru in advance; additional time is subject to availability and may be billed at the applicable hourly rate.
• Extensions. Beyond the 15-minute buffer, a reservation may be extended on the day only with NGH's approval, on a case-by-case basis, and only if the space is not needed for another reservation or event. Approved extensions are billed at the applicable hourly rate.
• Decorations are welcome, provided they do not damage walls, furniture, fixtures, or games (no nails, screws, glitter, confetti, open flames, or adhesives that leave residue) and are removed by the end of the reservation's buffer time. Damage or extra cleaning is handled under Sections 7 and 11.
• Personal games and belongings. Guests may bring their own games. Each room includes limited space to stage personal games and belongings during the reservation; NGH is not responsible for personal property (see Section 15).
• A reservation is held once NGH approves the request and is secured once the booking fee is paid per Section 8. NGH may decline or cancel any reservation in its reasonable discretion.
• Quoted totals do not include applicable taxes required by law.

6.1 — Riverside Day Suites (day-use of the overnight suites)

• A Riverside Day Suite reservation is day-use of The Lodge or The Adventurer's Rest. It is a distinct product from an hourly play-room booking, a birthday party, an after-hours reservation, and an overnight VRBO stay, and only the terms in this subsection govern its scheduling and pricing.
• Riverside Day Suites are available Monday through Thursday only. Friday, Saturday and Sunday remain reserved for overnight guests.
• The rate is $89 per suite for the first 4 hours and $10 for each additional hour, to a maximum of 8 hours, per suite.
• Every reservation must end no later than 12:00 AM (midnight). Use of a suite past midnight is an overnight stay and is charged at overnight rates.
• The bedrooms are locked and are not included in a Riverside Day Suite reservation. Day-use covers the living space, kitchen, cocktail bar, private restroom, game rooms and deck access only.
• Reservations must be made at least two (2) calendar days in advance, so that the date can be removed from overnight availability before it is booked overnight.
• NGH reserves four (4) hours before and after each reservation, per suite, for cleaning and turnover. Requested times that fall inside another reservation's turnover window cannot be accepted.
• Guests may bring and prepare their own food and beverages in the suite kitchen at no additional charge. Section 4 (Drugs & Alcohol) applies in full, including to the cocktail bar.
• Use of the suite's karaoke equipment is included and carries no additional deposit.
• If a suite is let overnight on the requested night, or on the night before, day-use of that suite is unavailable for that date. Availability shown online reflects the overnight calendar and is confirmed by NGH before a reservation is approved.

6.2 — Public Events in Reserved Spaces

• Private events need no coordination. Gatherings where you invite your own guests directly (birthdays, game nights with friends, club meetups, and the like) require no additional approval from NGH.
• Public events require Guru approval before promotion. If an event you are hosting in a reserved NGH space is open to anyone and is promoted publicly (for example, on social media, event listing sites, flyers, or similar channels), you must obtain approval from a Northwood Game Haven Guru before any public post or promotion goes out.
• Sponsorship must be stated accurately. Unless NGH has expressly agreed to sponsor or host the event, it is an independently organized event and NGH is the venue only. Public promotion must clearly state that the event is not sponsored, hosted, or endorsed by Northwood Game Haven — for example: "This is an independently organized event held at Northwood Game Haven and is not sponsored by NGH."
• You may name NGH as the location, but may not use NGH logos, the Stash mascot, or other NGH branding in a way that suggests sponsorship, or describe the event as an official NGH event (see Section 18).
• This policy does not limit booking NGH spaces for public events — they are welcome. It lets NGH be part of the process so every event is represented accurately and the Northwood Game Haven brand is protected. NGH may ask for corrections to public posts that don't meet this policy, and may decline or cancel a reservation if an event continues to be represented as NGH-sponsored after a correction is requested.

7Refundable Deposit

8Payment, Cancellation & No-Shows

• The booking fee, any paid add-ons, and applicable tax must be paid no later than the calendar day before the reservation begins.
• The refundable deposit may be paid online at any time after approval, or in person no later than arrival on the day of the reservation. A reservation will never be canceled because the deposit is unpaid.
• If the booking fee is not paid, NGH may cancel the reservation and release the space.
• Once your reservation is approved, we automatically email you secure online payment links (powered by Stripe) for the booking fee and the refundable deposit — pay online by card, Apple Pay, or Google Pay. You may also pay by cash, card, or check in person, or by card over the phone.
• Totals do not include applicable taxes required by law.
• Cancellations, reschedules, and no-shows may be subject to fees as communicated at the time of booking. Approved deposits are released according to Section 7 after a satisfactory post-reservation check.

9Event Registration & Tournaments

• Some public events (tournaments, league nights, special play days) require registration through our Event Calendar. Each event lists whether registration is free or paid, any minimum number of players needed for the event to run, and any maximum capacity.
• For events that require a minimum number of registrants to "fire," your spot is confirmed once that minimum is reached. We will email you confirmation; for paid events, that email includes a secure online payment link.
• Registration fees may be collected at the time of registration or once the event is confirmed, as indicated on each event. When payment is due, you must pay no later than one (1) hour before the event begins, or your spot may be released.
• If you cancel a paid registration, or if an event is canceled by NGH (including for failing to reach its minimum), any registration fee paid online is refunded automatically to your original payment method.
• Event prizes, formats, round counts, and rules are described per event and may be adjusted at NGH's reasonable discretion.

9.1 — Text Message (SMS) Event Reminders

• What it is. NGH offers optional, automated text-message reminders for events you choose. Messages are sent from our toll-free number 1-855-MEEPLE-8 (855-633-7538): a confirmation, a reminder about two days before, a reminder the morning of, and a notice only if that event is canceled or its time changes — up to 3 messages per event, sent between 8:00 AM and 9:00 PM Central.
• How to join. Check the text-reminder box when registering for an event, use “Text me reminders” on an event, or select one or more events at gamehaven.guru/sms. The first time a number joins we may ask you to reply YES to confirm. Registering for an event does not by itself opt you in, and consent is not a condition of any purchase.
• Every date of a recurring event. You may choose reminders for every date of a recurring event. Each date gets the same reminders (typically 2 per date), for up to 6 months, until the series ends, or until you reply STOP, whichever comes first.
• Not marketing. The reminder program is transactional only. It will not be used to send promotions, offers or newsletters; any future marketing text program would require its own separate consent.
• Opting out and help. Reply STOP to any message to stop all reminders immediately (one confirmation text follows), or use “Stop all reminders” at gamehaven.guru/sms. Reply HELP for help, or contact us at 715-861-3214 or stash@northwoodgamehaven.com. You may text the number with questions; staff reply during shop hours. It is not an emergency or 24/7 line.
• Booking and order texts. Separately, you may opt in on a booking, suite or birthday request to receive texts about that booking (approval, a reminder, your door access code and deposit refund notices; up to 5 per booking), or on a pickup order to receive one “ready” text. Door codes sent by text are confidential — do not share them; the Booking Host remains responsible for the space under Sections 6–7 and 11. A late or undelivered text does not change a booking’s time, payment deadlines or deposit terms.
• Costs and carriers. NGH does not charge for reminders, but message and data rates may apply from your wireless carrier. Carriers are not liable for delayed or undelivered messages.
• Your responsibility. You must be the account holder of the mobile number, or have the account holder's permission, and be 18 or older to opt in. Do not enter anyone else's number. Tell us promptly if you give up or change the number.
• Reminders are a courtesy. Delivery depends on carriers and networks and is not guaranteed. A missing, late or undelivered reminder does not change an event's schedule, your registration, payment deadlines, or the cancellation and refund terms in Sections 8 and 9. The Event Calendar and your confirmation email remain the official record of event details.
• Privacy. We keep a record of your consent and use your number only for these messages. We do not sell, rent or share mobile numbers or SMS opt-in data with third parties or affiliates for their marketing. Messages are delivered by our SMS provider, Twilio. See our Privacy Policy.
• Staff access. NGH staff can see each event’s roster — registrations with their payment status, and text-reminder sign-ups (name, mobile number, date(s) chosen, confirmation status and reminders sent) — solely to run the event and contact you about it. Rosters are never shown to other customers or used for marketing. We never see or store card numbers.
• We never ask for payment details by text. NGH will never ask for a card number, bank details, password or verification code by text message. Links in our texts go only to gamehaven.guru or northwoodgamehaven.com. Report suspicious texts that claim to be from us to 715-861-3214.
• Where you’ll see the sign-up link. The “📱 Text me reminders” link appears on the event calendar and event pages, the home page, registration, ticket and confirmation emails, our app, in-store screens and signs, and our social posts. Every one of them leads to the same opt-in with the same consent wording; none signs you up without your checking the consent box (or replying YES by text).
• The full program terms are in our SMS Terms & Conditions, which are part of these Terms. If they conflict with this section on the SMS program, the SMS Terms control.

10Add-Ons & Equipment Checkout

Add-ons are subject to availability and may be limited or substituted. Included-free add-ons (console/game checkout, board/card game checkout, food pre-orders, karaoke, RPG library, and promotional/supplier support) carry no separate fee but do not waive the deposit or any usage rules. Food pre-orders are available during normal business hours only; ordering ahead is free but the food itself must be paid for and gratuities are not included. Karaoke adds $25 to the deposit. Promotional/supplier support must be coordinated through a certified Game Guru. Paid add-ons (BYO Food & Drink, private Game Guru, the birthday Pro Photo Session) are billed as quoted; the Pro Photo Session requires the photo-consent statement in Section 16 and a mailing address for the print. Checked-out equipment must be returned in the condition received; see Section 11.

11Damage, Loss & Theft

The Booking Host is responsible for all members of their party and for any damage to, or loss or theft of, NGH property (games, components, consoles, controllers, furniture, fixtures, décor, AV equipment, and the premises) during their reservation or visit. Missing game components, damaged cards/boards, and broken equipment may be charged at reasonable repair or replacement cost. Such amounts may be deducted from the deposit and, if they exceed it, billed separately.

12Minors & Supervision

Children are welcome, but guests under 18 must be supervised by a parent, guardian, or responsible adult appropriate to their age, and that adult is responsible for their safety and conduct. NGH does not provide childcare or supervision. The Booking Host assumes responsibility for all minors in their party.

Kids' birthday parties. The person who requests a kids' party (the "Party Host") must be 18 or older and is the responsible adult for the party. The Party Host, or another adult they designate, must remain on the premises for the whole party; a Game Guru runs the games but is not a substitute for adult supervision. The Party Host is responsible for telling us about guests' allergies and dietary restrictions before the party (the Party Float Kit contains dairy and sugar; Fidget Forge kits contain small parts), for the conduct of their guests, and for arranging pick-up of every child at the end of the party. Guests' parents or guardians who drop a child off are relying on the Party Host, not on NGH, for that child's supervision. We ask for the Party Host's mailing address so we can mail the Replay Program follow-ups (and, with the Pro Photo Session, the keepsake print); we ask for the birthday child's first name and the age they are turning so the Guru can run the party — we do not collect a child's date of birth, and the half-birthday follow-up is simply six months after the party date.

13Health, Safety & Assumption of Risk

Guests use NGH and its equipment at their own risk. Please follow posted safety guidance, keep walkways clear, and report spills, hazards, or injuries to staff immediately. Guests who are unwell are encouraged to visit another time out of consideration for others. Guests are responsible for knowing their own allergies and dietary restrictions.

13.1 — Service Animals & Pets

• Service animals are welcome in all guest areas. Under the Americans with Disabilities Act, a service animal is a dog (and, in some cases, a miniature horse) individually trained to do work or perform tasks for a person with a disability. No certification, license, vest, or ID is required. Where the need is not obvious, staff may ask only (1) whether the animal is required because of a disability and (2) what work or task it has been trained to perform.
• A service animal must be under its handler's control — harnessed, leashed, or tethered unless that interferes with its work — and housebroken. NGH may ask that an animal be removed if it is out of control and the handler does not take effective action, or if it is not housebroken.
• Emotional-support, therapy, and comfort animals are not service animals under the ADA and are treated as pets.
• Pets are not permitted unless coordinated in advance and approved in writing by an NGH Game Guru. The Booking Host is responsible for any resulting damage or cleaning (Sections 7 and 11).

13.2 — Accessibility

NGH's building does not currently have wheelchair ramps, elevators, or other step-free entrances. Stairs — the front steps or the back deck — are required to reach every interior NGH space, including The Depths, which is below street level. Guests with mobility or other access needs are encouraged to contact NGH before booking so we can discuss what we can do to help.

14Limitation of Liability & Indemnification

To the fullest extent permitted by law, NGH and its owners, members, employees, and agents are not liable for any indirect, incidental, or consequential damages, or for injury, loss, or damage arising from use of the premises, equipment, or services, except to the extent caused by our gross negligence or willful misconduct. The Booking Host agrees to indemnify and hold NGH harmless from claims, damages, or expenses arising from their party's acts or omissions or breach of these terms. Nothing in these terms limits liability that cannot be limited under applicable law.

15Personal Property

NGH is not responsible for lost, stolen, or damaged personal belongings. Please keep valuables with you. Items left behind may be held as lost-and-found for a limited time and then donated or discarded.

16Photography & Media

NGH may photograph or record general activity in public areas for marketing and social media. By attending, you consent to appearing incidentally in such media. If you prefer not to be featured, let a staff member know and we'll do our best to accommodate. Guests recording within private rooms are responsible for obtaining consent from their own party.

Birthday parties and the Pro Photo Session. Photographs of a private birthday party — and in particular of children attending one — are never used by NGH as promotional or marketing material, on any website, social media, print or other channel, without separate, express written consent from the parent or guardian of each child pictured. Purchasing the Pro Photo Session, or requesting photos or a print of a party, is not such consent: the consent given when the Pro Photo Session is ordered ("I would like professional photos taken of my event, and consent to the taking and distribution of those photos — just to me as the event requester — and would like a physical print mailed to my provided address") authorizes NGH only to take the photographs and to deliver digital and/or physical copies to the event requester at the address they provided. NGH records that consent (what was agreed to, by whom, and when) with the booking. The event requester is responsible for informing their guests that photographs will be taken and for any onward sharing of the photos they receive.

Other people's children. Party photographs will usually include guests, and most of those guests are children. By ordering the Pro Photo Session the Party Host confirms that they will tell the parent or guardian of every invited child, before the party, that a photographer will be taking photos for the host family, and that they will pass any objection on to us. We provide a ready-made notice for this at gamehaven.guru/birthday-photo-notice. Any parent or guardian may opt their child out at any time — by telling the Party Host, the photographer or any staff member — and our photographer will not photograph that child; if a child who opted out appears in a shot, we will remove or crop that photo before delivery on request. Our photographer photographs only the party, in the party's rooms, and only during the booked time. Prints and digital files are delivered to the Party Host only; NGH keeps the files for up to 90 days after delivery so a re-send or reprint is possible, then deletes them, and will delete them sooner on request from the Party Host. If a parent or guardian asks us to delete a photo of their child, we will, and we will tell the Party Host.

17Privacy & Communications

Information you provide when booking (name, phone, email, party details) is used to process, confirm, and manage your reservation and to contact you about it. With your consent, we may send you NGH news and offers; you can opt out at any time. Event reminder text messages are a separate, transactional program covered by Section 9.1 and our SMS Terms; mobile numbers and SMS consent are never shared with third parties for their marketing. Information you give the Northwood Game Haven app (a Haven Rewards account, coupon claims, order-ahead orders, and what you share at a Turn-Key™ table) is covered by Section 20. We do not sell your personal information. See our Privacy Policy for details.

18Intellectual Property

The website, the app, the Game Companion tools, the Stash character, our logo and crest artwork, and all site and app content, software, screens and designs are owned by Northwood Experiences LLC and used by NGH under license (see Ownership of This Website & App). The names Northwood Game Haven, Game Haven, The Haven, Haven Rewards, The Raft and The Holt are trademarks of ECCentric LLC. None of it may be copied, reproduced, scraped, framed, modified, distributed or otherwise used without written permission. Turn-Key™ is a trademark of Northwood Experiences LLC. Patent pending. Nothing in these Terms or in your use of the app grants you any right to the Turn-Key™ name, logo, or design, or to the methods the app uses, beyond the limited license in Section 20. Third-party game titles and trademarks belong to their respective owners; references are for identification only and do not imply endorsement. Guests hosting events at NGH may identify NGH as the venue but may not represent an event as sponsored or hosted by NGH unless NGH has expressly agreed to do so — see Section 6.2, Public Events in Reserved Spaces.

19Memberships, Promotions & Sweepstakes

Memberships, VIP programs, discounts, and promotions are subject to their own additional terms, which control in case of conflict. Sweepstakes and giveaways are governed by their posted Official Rules. Promotional benefits have no cash value unless stated and may be changed or discontinued.

20The App, Haven Rewards & Game Companion

This Section covers the Northwood Game Haven app — the web app at gamehaven.guru/app and the same app installed from an app store — including Haven Rewards, specials and coupons, Order Ahead, and the Game Companion tools (Turn-Key™, First Player, the CCG Life Counter and the RPG Companion). By installing, opening or using any of it you accept these Terms, together with our Privacy Policy, our SMS Terms where you choose texts, and any additional terms of the app store you installed from. If you do not agree, do not use the app.

20.1 — License & Availability

• Your license. The app is owned by Northwood Experiences LLC (see Ownership). Northwood Experiences LLC grants you a personal, non-exclusive, non-transferable, revocable license to use the app and the Game Companion tools for your own, non-commercial tabletop play and for shopping with and visiting the Haven. You may not sell, rent, sublicense, copy, modify, decompile or reverse-engineer the app; scrape or bulk-download its data; probe, disrupt or overload the services behind it; bypass any timer, limit, code or gate; or use it to build a competing product or service.
• Changes & availability. The app is free and offered as a convenience. We may add, change, suspend or retire features, tools or the app itself at any time. First Player, the CCG Life Counter and the RPG Companion work offline; Turn-Key™ tables, Haven Rewards, coupons and Order Ahead need a connection, and we cannot promise they will be available or uninterrupted. Keep the app updated — older versions may stop working.
• App stores. Where you install the app from an app store, that store’s terms also apply. The store operator is not a party to these Terms, does not provide support for the app, and has no obligation to you regarding it.

20.2 — Haven Rewards Account

• Sign-in. Haven Rewards uses the email on your account and a one-time code — there is no password. Keep access to that email, do not share codes, and tell us if you think someone else is using your account. You are responsible for activity under your account until you do. One account per person; accurate name and contact details are required.
• Earning & spending. Purchases in store and in the app, room bookings and event tickets earn rewards you spend at the register by showing your customer code. Rewards are a promotional benefit under Section 19: they have no cash value, cannot be sold or transferred, are not earned on rewards spent, taxes, deposits or gift cards, and may be reversed or adjusted for returns, refunds, chargebacks, errors or misuse. Your balance is shown in the app and at the register.
• Program changes. We may change how rewards are earned or spent, or end the program, with notice in the app or on the website. Balances may expire after a long period of no account activity if we say so in advance.
• Closing your account. You can ask us to delete your account at any time from Rewards → Delete my account in the app or at gamehaven.guru/account-delete. Deleting your account forfeits any rewards balance. A person here completes the request within 30 days and emails you; records of completed purchases are kept as required for tax and accounting, as the Privacy Policy describes.

20.3 — Specials & Coupon Wallet

• Specials in the app are offers from NGH, good while shown and while supplies last. Claiming a special issues a single-use coupon to your phone (or to your Haven Rewards account, when signed in) that a Guru scans at the counter. One claim per person per special unless the special says otherwise; a coupon is used once and cannot be combined with other offers, exchanged for cash, or applied to a past purchase.
• Coupons may carry their own limits, dates and exclusions, which control. We may void coupons that were duplicated, claimed with made-up identities or by automated means, or otherwise misused, and may end a special early. Lost coupons on a phone that is cleared or replaced are not reissued unless they were claimed with a Rewards account.

20.4 — Order Ahead

• Placing an order. Order Ahead lets you reserve in-store items for pickup at 115 W Spring St during open hours. Prices shown include tax. An order is a request until we have it ready; items are subject to stock, and if something is unavailable we will tell you and remove or refund it.
• Paying. Pay now takes you to secure checkout handled by Stripe — NGH never sees or stores your card number. Pay at pickup holds the order at the register for cash, card or Haven Rewards. Orders placed through the app earn Haven Rewards when you are signed in.
• Pickup. Give the Guru your name or order number. Prepaid orders not collected within 7 days may be cancelled and refunded to the original payment method; pay-at-pickup orders not collected by the end of the next business day may be released back to stock. Returns and exchanges follow our in-store policy. Age-restricted items, if any, require ID at pickup.
• Ready texts. If you tick Text me when it’s ready you receive one text from 1-855-MEEPLE-8 for that order under our SMS Terms; consent is not a condition of purchase.

20.5 — Game Companion Tools (First Player, CCG Life Counter, RPG Companion)

• What they are. Free tools for your own table: a first-player picker that also splits teams and sets turn order; a life counter for two- to six-player card games; and an RPG toolkit with dice, an initiative and combat tracker, a character sheet, notes and a quick rules reference. No account is needed and there are no ads.
• Your data stays on your device. Game histories, characters, notes and settings are stored only on the device you use. Clearing your browser data, deleting the app or changing phones erases them, and NGH cannot recover them. Export your character sheets when they matter to you.
• Play, not wagers. Random results — first player, teams, turn order, dice and coin flips — are generated for fun and are not certified for fairness. They must not be used for betting or for anything where money or property changes hands. Results, timers and counts are an aid; your table and its rules decide.
• Rules reference. The RPG quick reference is a paraphrase of the System Reference Document 5.1, used under the Creative Commons Attribution 4.0 license; it is not the official rules, may contain errors, and always defers to your game master. Rights in that document belong to its publisher, which is not affiliated with NGH.

20.6 — Turn-Key™ Tables

• Shared tables. Turn-Key™ turns each phone at a table into that player’s seat, kept in sync through our servers. One player hosts and controls the table’s settings, seating and start; the others join with the table code or QR, which anyone can use from anywhere. A host may also show the table on a TV screen. The host may remove players, change settings or end the table at any time.
• Hosting at the Haven. Hosting may require a venue code printed on table signs, table tents and TVs at the Haven, which the app keeps once entered. Joining a table never needs it. Venue codes are for guests’ use at the Haven and may not be published or shared outside it.
• What others see. Everything you add to a table — your name, color and shape, emoji, emotes and custom stickers, game votes and timings — is visible to everyone at the table and on any TV it is shown on. Treat the table code like a room key: anyone holding it can join and watch.
• Custom stickers & your content. You may upload a picture as a sticker only if you own it or have the right to share it, and only if it is suitable for a family venue. Stickers and other table content are stored on our servers so the table can show them; a sticker is reachable by anyone with its link while it exists, and is deleted automatically within about 120 days. You keep ownership of what you upload and grant NGH a non-exclusive, royalty-free license to store and display it within the app, table and TV screens for that purpose. The host can switch emotes or custom stickers off for a table.
• Table lifetime. Tables are temporary: a table and its seats, settings, votes and history erase themselves about 12 hours after the last action. Nothing in a table is a record of anything; please do not rely on it for scoring that matters to you.
• Conduct. Section 3 applies online as it does in the building. Do not use names, emotes, stickers or votes that are obscene, hateful, harassing, sexual, violent, infringing, or that impersonate someone. We may remove content, close tables, block devices or venue codes, and refuse service to anyone who misuses the app. Hosts are responsible for the tables they host.
• Ownership. Turn-Key™ is a trademark of Northwood Experiences LLC. Patent pending. Your use of Turn-Key™ grants you no rights in the mark, the design or the methods it uses, and you may not copy, imitate or re-implement them or use the Turn-Key™ name for any product, event or service without written permission.

20.7 — App Data & Privacy

Our Privacy Policy explains what the app stores on your device, what reaches our servers (your Haven Rewards profile, coupon claims, orders, and what you share at a Turn-Key™ table), the retention periods above, and your choices. Card payments go to Stripe and never to us. The app is a general-audience app for a family venue and is not directed at children under 13; a parent or guardian creates accounts, places orders and registers on a child’s behalf. Hosting or joining a Turn-Key™ table requires no account and no personal information beyond the display name you choose.

20.8 — Disclaimers

The app and the Game Companion tools are provided “as is” and “as available.” To the fullest extent permitted by law, NGH disclaims all warranties for them, including fitness for a particular purpose, accuracy and non-infringement, and is not liable for lost or inaccurate game data, timers, turns, counts, standings or votes; for a table, coupon or order that could not be reached, claimed or placed; for disputes between players; or for the acts of other users. Section 14 applies. Nothing here limits rights you have under Wisconsin consumer law that cannot be limited by agreement.

21Force Majeure

NGH is not liable for failure or delay in performance due to events beyond our reasonable control (e.g., severe weather, utility or internet outages, equipment failure, illness, labor issues, or government action). We will make reasonable efforts to reschedule affected reservations.

22Changes to These Terms

We may update these Terms & Conditions from time to time. The version in effect at the time of your visit or reservation applies. Material changes will be posted at NGH and/or on our website.

23Governing Law

These terms are governed by the laws of the State of Wisconsin, without regard to conflict-of-law principles. Any disputes shall be resolved in the state or federal courts located in or serving Chippewa County, Wisconsin, to the extent permitted by law.

24Contact

Questions about these terms or your reservation? Contact us at stash@northwoodgamehaven.com or visit us at 115 West Spring Street, Chippewa Falls, WI 54729.

© 2025–2026 Northwood Experiences LLC. All rights reserved. The gamehaven.guru website and the Game Haven app are owned by Northwood Experiences LLC and used by Northwood Game Haven under license.

Last updated: October 2026 · Northwood Game Haven
This template is provided for operational use and is not legal advice. Please have a licensed Wisconsin attorney review before relying on it.