SMS Terms & Conditions

Northwood Game Haven Event Reminders · Sent from 1-855-MEEPLE-8 (855-633-7538) · Effective September 24, 2026

These terms cover the text-message event reminder program ("the program") run by ECCentric LLC, doing business as Northwood Game Haven ("we," "us"), 115 W Spring St, Chippewa Falls, WI 54729. By opting in you agree to these terms, our Terms of Service and our Privacy Policy.

1. What the program is

The program sends automated reminder text messages for specific Northwood Game Haven events that you choose. Messages are informational and transactional: a confirmation when you opt in, a reminder about two days before the event, a reminder the morning of the event, and — only if it happens — a notice that the event you chose was canceled or its time changed. Messages may include a link to your ticket or the event page.

Every date of a recurring event. For a recurring event (for example, a weekly game night) you may choose “every date.” Each date then gets the same reminders described above, for up to 6 months from when you opted in, until the event series ends, or until you reply STOP — whichever comes first. After 6 months the reminders simply stop; you can sign up again any time.

This program is not a marketing list. Opting in does not subscribe you to promotions, offers, newsletters or any other texts. If we ever offer a separate marketing or loyalty text program, it will require its own separate consent.

Program number. All program messages are sent from our toll-free number 1-855-MEEPLE-8 (855-633-7538). Texts about this program from any other number are not from us.

2. How you opt in

You opt in by entering your mobile number and checking the consent box on gamehaven.guru (on the event registration form or at gamehaven.guru/sms), which reads:

The first time a number opts in we may text it and ask you to reply YES to confirm, so that no one can sign up a phone that isn't theirs. Consent is not a condition of purchasing any ticket, product or service. Registering for an event does not opt you in; only checking the box does.

3. Message frequency and cost

Up to 3 messages per event you select, plus a one-time confirmation message when you opt in.
If you choose every date of a recurring event: up to 3 messages per date (typically 2 — two days before and the morning of), for up to 6 months. For a weekly event that is usually 2 messages per week.
Messages are sent between 8:00 AM and 9:00 PM Central time only.
Reminders for a single date stop on their own once that event has happened. Every-date sign-ups end after 6 months or when the event series ends. We do not text you again unless you opt in again.
Message and data rates may apply. Standard carrier charges from your wireless plan apply; we do not charge for the texts.

4. How to opt out

Reply STOP to any message from 1-855-MEEPLE-8 at any time. You will receive one final text confirming that you are unsubscribed, and you will get no further texts from the program for any event. You can also use "Stop all reminders" at gamehaven.guru/sms, or email stash@northwoodgamehaven.com. Text START or opt in again on the website to resume. STOP, END, QUIT, CANCEL, UNSUBSCRIBE and STOPALL all work.

5. Help

Reply HELP to any message, call or text 715-861-3214, or email stash@northwoodgamehaven.com. You can also text 1-855-MEEPLE-8 with a question: a Guru reads messages and replies during shop hours (messages are forwarded to our staff inbox by email and/or a private staff chat channel). It is not an emergency or 24/7 line — for anything urgent call 715-861-3214.

5a. Other texts you can ask for

These use the same number and the same STOP / HELP rules. Each has its own opt-in, and none of them is marketing.

Booking texts (play rooms, Riverside Day Suites, birthday parties): if you tick “Text me about this booking” on the request form, we text the approval, a reminder the evening before, your door access code (within 48 hours of your booking, and again if it changes) and a notice when your deposit is refunded — up to 5 messages per booking. Your number must match the one on the booking.
Order ready: if you tick “Text me when it’s ready” on a pickup order, we send one text when it’s ready.
Event updates: people with reminders for a date may also get a text when that event reaches its player minimum (“It’s on!”), and — if they asked from a sold-out date — when a spot opens.
Sign up by text: texting an event keyword shown on our signs (for example FNM) asks us to send you one message requesting that you reply YES; only after YES do you get reminders for every date of that event, as described in section 1.

6. Your number and your data

We keep a record of your opt-in (the number, the date and time, the page it came from, the consent text version and your device's IP address and browser) as proof of consent, as the law and wireless carriers require.
Your number is used only to send the messages described above. We do not sell, rent or share mobile numbers or SMS opt-in data with third parties or affiliates for their marketing purposes. Mobile opt-in information is never shared with anyone for any purpose other than delivering these messages.
Messages are delivered through our SMS provider (Twilio Inc.), which processes your number and message content on our behalf solely to deliver them.
Message logs are retained for as long as needed for delivery, support and compliance record-keeping, then deleted.
See our Privacy Policy for everything else.

6a. Who can see your sign-up

Our staff only. Northwood Game Haven staff (“Game Gurus”) can see an event’s roster — the name you gave, your mobile number, which date(s) you chose, whether you confirmed, and which reminders were sent — so they can run the event, answer your questions and send an update if the event changes. Other customers never see it.
Kept separate from payments. If you also registered or bought a ticket, staff see your registration and whether it is paid on the same event page. We never see or store card numbers (card payments are handled by Stripe), and nothing about the text program is shared with Stripe.
No other use. Staff may not use a roster number for anything but texts or calls about that event or your booking. The number is never added to a marketing list.

6b. Links, payments and scams

Links in our texts only ever point to gamehaven.guru (or northwoodgamehaven.com). Be wary of any text that claims to be from us and links anywhere else.
We will never ask for a card number, bank details, password or verification code by text. A payment link in our texts opens our own site, which hands off to Stripe’s secure checkout. If in doubt, don’t tap — call 715-861-3214.
Door access codes sent for a booking are for your party only. Please don’t share or forward them.

7. Carriers and delivery

The program is available on major U.S. carriers. Carriers are not liable for delayed or undelivered messages. Delivery is subject to effective transmission from your carrier and network availability; we cannot guarantee that every message arrives or arrives on time, so please also keep an eye on the event calendar and your confirmation email.

7a. Not getting texts?

Did you reply YES? A new number gets one text asking you to reply YES. Until you do, no reminders are sent.
Did you text STOP before? STOP blocks every text from our number. Text START to 1-855-MEEPLE-8, then sign up again.
Quiet hours. We only text 8:00 AM–9:00 PM Central, so a reminder due overnight goes out at 8:00 AM.
Timing. If you sign up less than two days before an event, you get just the last reminder before it (the morning of, or the evening before an early event).
Carrier filtering. Some carriers or phone settings filter texts from toll-free or unknown numbers. Adding 1-855-MEEPLE-8 to your contacts (download our contact card) helps.
Still stuck? Text LIST to 1-855-MEEPLE-8 to see what you’re signed up for, or call 715-861-3214.

8. Eligibility

You must be the account holder for the mobile number, or have the account holder's permission, and be at least 18 years old to opt in. Do not enter someone else's number.

Changing or giving up your number. Before you change or give up a mobile number, reply STOP from it (or use “Stop all reminders” at gamehaven.guru/sms) so a future owner of that number doesn’t get your reminders. If you get our texts but never signed up, reply STOP — you will not hear from us again — and let us know at stash@northwoodgamehaven.com.

9. Changes

We may update these terms; the effective date above will change when we do. Continued participation after a change means you accept it. Questions: stash@northwoodgamehaven.com.